Lesson packages are valid for 2 months from the purchase date.
Swim Lessons will be scheduled with the participant based on their availability, instructor availability, and pool availability.
Private and semi-private lesson packages and all make-up lessons must be completed within the following preset time period from the date of purchase: 8 weeks for a six (6) lesson package.
After the preset 2 month time period, any unused lessons will expire without refund or re-schedule.
Cancellations must be made at least 24 hours in advance to receive a make-up lesson.
Cancellations must be made by contacting the YMCA of Gloucester County by phone (856-845-0720) or by email (email@example.com)
Allow at least 3 business days for a lesson to be officially rescheduled with our Aquatics Department.
Cancellations (for any reason) with less than 24 hours’ notice will not be rescheduled – lesson will be forfeited.
If a student does not show up to a scheduled lesson without prior required notification, the lesson will be forfeited.
Instructors will only wait 10 minutes for late arrivals. After 10 minutes, the lesson will be determined a “no show” and will be forfeited.
Partial credits/refunds for unredeemed lessons in a package will only be credited if a Doctor’s note, verifying dates unable to attend, accompanies the credit/refund request.